Wednesday, October 13, 2010

Leggo my logo! GAP's flap proves logos are social

Brief makeover, now over. 
GAP’s brief  fling with a new logo is over and everyone (except the design firm, no doubt) is happy again.

So what did we learn?  For one, who knew GAP's fans cared so much?  This became abundantly clear as fans flocked to social media to voice disfavor with the company's new logo design.  What happened with GAP reveals plenty about brands and the new rules of fan engagement!

GAP's decision to nix its new logo raises an interesting question about brand identity: Should customers have any say in something as major as a corporate mark? I believe they do. Logos are social, after all.

Before Twitter and Facebook GAP would  have gone ahead with the logo change, disenfranchising some of its best customers in the process. Thanks to social media the company averted what could have been a costly mistake. GAP listened and truly engaged its customers in the logo issue, and for doing that the brand (and fan base) is all the stronger.

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