GLOSSY PRINT: BACK TO THE FUTURE FOR LUXE E-COM?

So interesting, this recent story in Adweek about high-end e-commerce brands using print magazines and catalogs to drive deeper fan engagement. 

You can't beat digital media for its touch-and-go immediacy, but there is something undeniably special about a good glossy pub - the kind you hang on to for months and leisurely re-read many times. 

Glossy print is expensive to publish of course, but for some brands it can be a worthy investment. I've long admired American Express for its very upscale Departures magazine - available exclusively to Platnium Card and Centurion members. 

This pub is world-classy - superbly written, beautifully edited and art directed, printed on quality paper stock - and it delivers real reader value with news, tips and feature stories that make you want to buy, buy, buy ... using your Amex card. 

Plus, each issue is plump with ads that command attention on the printed page. These ads translate well on screen, too, since Departures' members-only online edition is plenty luxe. However, the feel and smell of fine paper make them seem a lot more personal, if not more memorable. 

Yes, print is still relevant.  Costly no doubt, but Amex seems to monetize it just fine. Let's see how new players such as Porter do. 

5 Brand Story Essentials

Can you tell your brand story in under a minute? Of course you can (and indeed you should) with a pitch that's pithy, punchy and persuasive. Follow these steps to nail your message: 

1. Pain Relief: Zero in on the prickly sore spot your brand can relieve right now

2. Promise: In one sentence state your solution in "consumer speak" (no marketing jargon!)

3. Qualification:  In two bullet points or less, say why should we should believe you?

4. Relevance:  Put your pitch in context. What scenarios will your audience relate to? 

5. Dramatization:  Think carefully about your brand's voice. Are you friendly, funny or authoritative? Are you appealing to logic, fear or passion?  How might you tell your story visually, without words or sound? What sound bite or tagline will effectively brand your takeaway message? 

Madison Avenue used to churn out brilliant brand stories, like this classic commercial video for VW Beetle that sold frugality as mainstream chic. 

WHOLE FOODS MARKET: VISUAL STORYTELLERS ON FACEBOOK

Whole Foods Market does a brilliant job marketing via social media.

Grocery shopping as a topic can be deadly boring. Food talk can become heavy and preachy when it’s tied to issues like nutrition, health, worker rights or eco-friendly farming. Yet, Whole Foods embraces all of these and more - and does so in ways that are fascinating – even fun. How? Through upbeat, visually-driven storytelling.

Indeed, most of the company's posts are mini stories about a product, recipe, employee news, or issue. Presented with an appealing photo, some compelling copy, and a link to richer content archived on Whole Foods blog, each post aims to educate and inspire customers to shop, eat, and live really well.

Not that there’s not a lot of selling going on; every post is a sales pitch, after all. However, Whole Foods' style of selling is decidedly soft – consistently so across its social network that includes Facebook, Twitter, Pinterest, Instagram, Google +, YouTube, and more. 

The company does a great job tailoring its stories to each platform's strength. Let's look at how Whole Foods does this on Facebook:

Color, color everywhere 

Facebook itself is a pretty bland environment, which makes scrolling down a colorless timeline awfully tedious. That's not a problem for the 1.4 million fans who visit Whole Foods' main Facebook page for its vivid stream of posts featuring products, recipes, tips, news, promotions, and more. Photos are always intriguing and very colorful - so sharp and detailed they almost pop off the page. 

The same holds for posts that feature punchy graphic design. These posts catch your eye and then your imagination.  

Eye and appetite appeal 

You won't see slick advertising shots here. Food photos have easy-breezy eye appeal like what you'd see on a foodie blog. Recipes are meticulously styled, so every image is beautiful and appetizing. A short narrative gets you thinking, "Gee, I should make that." One click takes you to a related story or video on the company's blog that shows you how. Now that's integrated marketing.

"New on Aisle 5 ..."

Package shots are usually taken right in a Whole Foods store, not a studio. This post promoting a new bagged popcorn was shot smack in the snacks aisle. Yep, we like the package design alright - and seeing the photographer's hand adds a nice real-time touch. The accompanying story tells us this product contains Fair Trade ingredients - a Whole Foods mandate. Makes you feel good - and a bit hungry.   

Eye-grabbing Infographics 

Infographics on Whole Foods' timeline do double-duty, combining how-to tips with visual pizzazz. Case in point: This clever infographic teaches you how to cut a mango in 3 easy steps. Click on it and you land on a blog feature with mango recipes and more serving tips. Anyone who hasn't tried mangoes before certainly has good reason now. 

Visual Stories Sell Hard, Softly

Old-school TV and print advertising is relentlessly intrusive and self-serving. Marketing via social media requires a softer, more personal and engaging approach. Whole Foods succeeds at this by posting real, uplifting, and compelling stories that educate customers and get them excited about trying new foods, and eating foods that are tastier and healthier. 

Importantly, once you become a Whole Foods fan you won't feel much like grocery shopping anywhere else, right?

Job done. 

The next post in this series will look at how Whole Foods Market tells stories in pictures curated on Pinterest. 

Victoria's Secret? Short (commercials) work great. But shift to 15-second spots pushes larger brand story to the web

 USA Today reports that TV advertisers are shifting to shorter commercials.  The number of 15-second television commercials has jumped more than 70% in five years to nearly 5.5 million last year, according to Nielsen.  

The trend isn’t all that surprising. Today, people are pretty adept at tuning out tiresome commercials and research now shows that longer spots aren't necessarily better. With the right creative marketers can get a bigger bang running a heavier schedule of concise blips. 

Case in point: Victoria Secret’s new “Bombshell Bra” commercial  packs a heck of lot of sell into 15-seconds, though I wonder why this spot doesn't work harder by driving traffic to the VS website. Short format commercials airing on Hulu do this seamlessly because they are clickable. The fusion of broadcasting and web browsing should evolve quickly as new interactive television platforms such as Google TV become mainstream.