Monday, November 29, 2010

Should “sin” brands steer clear of social media?

Should some brands be unsociable?  That is, are some products and services better off being wallflowers at the social media ball?

Rob Marsh, author of the branding blog Brand Story, ran an interesting post recently about the difficulty so-called “sin” brands (i.e. distilled spirits) have keeping social conversations socially responsible and reasonably on theme.

The front-end of social marketing involves pumping out contextual content to engage fans and get them talking.  But as Marsh rightly points out, the end game of any social campaign is the online chatter it generates. For some brands (and product categories) the prospect for robust viral  publicity is offset by the possibility that fringe fans will dominate online conversations in ways that actually malign the brand. 

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